1. When a refund is available
We accept refund requests for the full payment amount within 3 (three) business days from the moment access to the learning platform was granted — if that access was technically non-functional.
A refund is issued if:
- the platform or your personal account would not open;
- video lessons would not play;
- a critical platform failure made it impossible to take the course.
2. When a refund is not issued
A refund is not issued if:
- the reason is subjective dissatisfaction with course content, presentation format, or unmet expectations;
- more than 3 business days have passed since access was granted;
- course materials have already been opened and viewed — this is considered a consumed service.
This is because "First Step" is a digital educational product: access to materials opens immediately and in full, so content-based refunds (as opposed to refunds for technical failure) are not offered.
3. How to request a refund
- Email info@groward.pro with the subject line "Refund Request".
- State the email used at checkout and describe the technical issue.
- We review requests within 5 (five) business days.
- Funds are returned via the original payment method.
"Second Step" and other Groward Academy products (as they launch) may have their own refund terms, stated on the relevant product pages.
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